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Please note that any information regarding the purchase of limited edition prints can be found on the website My Fine Art Prints where they are available for sale. There you will find FAQ answering questions you may have.

These FAQs on this page are in relation to portraits and art commissioned, and original art sold through this website.

The art is sent through Pack and Send Cheltenham where it is wrapped with great care in a secure box hand made for the art.

If you wish to use a wooden crate that is also an option, but it would have an extra cost. Please notify us if you would like this and we can get a quote for you.

Much of Jaq's work has been sent all over the world using Pack and Send Cheltenham and they have always taken the greatest of care.

Jaq Grantford Fine Art offers customers a 7 day return period on original artworks from the time of you receiving delivery of the artwork should you change your mind once you see the artwork in person.

For more details on Shipping and Returns please read our full Shipping and Returns Policy

SHIPPING FOR PORTRAITS COMMISSIONED

A separate quote will be given for shipping along with the quote of the portrait.

SHIPPING FOR ART PURCHASED VIA THE WEBSITE

AUSTRALIAN DELIVERIES

  • Delivery is free within Australia

INTERNATIONAL DELIVERIES

  • International sales will incur an additional cost for shipping and a quote will be issued for approval.
  • If you wish to cancel the order due to the cost of the international shipping please notify us via email within 24hours of receiving the shipping quote and we will refund you the purchase amount.
  • Any additional charges, such as import duties, taxes or customs fees are not included in the delivery fee or print price and will be the responsibility of the purchaser.

SHIPPING TIMING

  • For orders within Australia please allow up to 14 days for delivery.
  • For international orders please allow 25 days for delivery.

Unless the portrait is of someone who is deceased Jaq takes her own photos during a sitting. This way she can create attractive lighting and doesn't infringe on the copyright of any other photos.

This very much depends on the size and complexity of the commission. You should allow at least 2 months, but Jaq will confirm with you the timeframe when you commission the work.

If no work has been undertaken on the commission then yes, you will receive a full refund of the 50% deposit. If the work has been started then the deposit is non-refundable as this is used to cover the cost of materials spent and time.

Yes, Jaq takes commissions from all over the world. If sittings are required, travel costs will be factured into the cost. All these details will be worked out in person with Jaq to make the process as smooth as possible.

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